Returns & Refunds Policy

Last updated: July 18, 2025

1. Returns Policy

We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we offer a return policy for most items within 14 days of delivery.

Conditions for Returns:

• Items must be unused, unworn, and in their original condition with all tags attached.
• Items must be returned in their original packaging.
• Certain items cannot be returned due to hygiene reasons, including but not limited to: earrings, swimwear, and undergarments.
• Sale items marked as "Final Sale" cannot be returned.

2. How to Initiate a Return

To initiate a return, please contact us via WhatsApp with the following information:

• Your order number
• The item(s) you wish to return
• Reason for return
• Photos of the item(s) in their current condition

Once your return request is approved, we will provide you with return instructions.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days, depending on your payment provider's policies.

Refund Options:

• Full refund to original payment method
• Store credit (with an additional 10% bonus value)
• Exchange for another item

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item).

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us via WhatsApp within 48 hours of receiving your order. Please include photos of the damaged/defective item.

For damaged or defective items, we will cover the cost of return shipping and will either send a replacement or issue a full refund.

6. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us through our WhatsApp channel.